For IDD & behavioral-health residential providers
Shiftscoveredinminutes,nothours.
When a DSP calls off, CoverNow finds a qualified replacement from your own staff. No phone tree. No 2 AM calls.
Runs beside ADP, SetWorks, or a spreadsheet. DSPs need no app.
Bright Path Staffing
Text message · Sat 9:31 PM
Coverage attempt
Maple House · 11p–7a
45–180 min
To fill a call-off by phone tree
3–5 min
Target with CoverNow
24/7
Call-off line, voice and text
0
Apps your DSPs install
Saturday · 9:30 PM
Your overnight DSP just called off.
Here's the next hour, two ways.
The phone tree
you, on the couch- 9:34Call DeniseVoicemail
- 9:41Call JamesWould go into overtime
- 9:52Text KimNo reply
- 10:07Call RobNot cleared for Maple House
- 10:26Call AnaSays no
- 10:48Mandate Leslie16 hours straight
1h 17m.
One exhausted DSP. No record of any of it.
CoverNow
you, asleep- 9:31Tasha texts the lineCall-off logged
- 9:3142 staff checked14 safe to send
- 9:31Offers to top 3No OT, closest first
- 9:33Maria replies YESShift filled
2m 49s.
Nobody woke you up. Every step logged.
How it works
From text to filled shift. No one dials.
01
Call-off comes in.
DSPs text or call one number, any hour. Caller ID and PIN. The reason is taken word for word. The shift opens in seconds.
Intake · 9:31 PM
Supervisors see “Routed to HR.” Nothing else.
02
Only safe matches.
Cleared for the home. Certs current. Rest rules met. No overlap. Stale data goes to review, never onto the list.
Eligibility · 42 checked
03
Offers go out in waves.
Ranked your way: no overtime first, then distance, then cost. Waves get wider as the shift gets closer.
Wave 1 · 20 min window
SMS delivered
SMS delivered
SMS delivered
04
First YES wins.
One shift, one person. Everyone else gets a polite “already filled.” Relief is checked at handoff, not just at YES.
Award
Intake · 9:31 PM
Supervisors see “Routed to HR.” Nothing else.
Escalation
Gets louder as the clock runs.
No takers? The pool widens and the window shrinks. You hear about it only when it needs a human.
Small wave. 20–30 min to reply.
Wider wave. Shorter window.
Everyone eligible. Supervisor gets a text.
Everyone at once. Supervisor gets a call.
Relief didn't show?
The on-shift DSP texts NOT HERE. Coverage reopens at A+.
For supervisors
Sleep through the night.
CoverNow only pings you when it needs judgment. Then you decide from your phone. Every call is logged.
- Assign
- Approve OT
- Split shift
- Mandate
- Take it yourself
Open shifts
Synced 2h ago
Birch Court
Sat 3p–11p
Maple House
Sat 11p–7a
Oak House
Sun 7a–3p
Weekly report
Sample · Mon 7:00 AM
For directors
Less overtime. No new system.
Keep your scheduler. CoverNow reads your roster from Excel, CSV, ADP or SetWorks exports and runs beside it. You get the numbers every Monday.
Compliance
Every step, on the record.
A surveyor asks what happened at Maple House on January 14. You send one PDF.
- Append-only
- No one can edit or delete an entry.
- Hash-chained
- Tampering breaks the chain. Checked nightly.
- Explainable
- Why each person was picked, or skipped.
- One click
- Full incident timeline as a PDF.
incident · maple house · jan 14
Export PDF- 21:31:04call_off.receivedsms · caller id + pin ok
- 21:31:04reason.routedhr_only
- 21:31:06attempt.openedmaple house · tier B
- 21:31:07eligibility.snapshot42 checked · 14 eligible
- 21:31:08offer.sentwave 1 · 3 · sms
- 21:33:52offer.acceptedm.alvarez
- 21:33:52shift.awardedlock ok
- 21:33:53offer.expired2
- 22:45:00relief.checkinon-shift dsp
- 22:52:17relief.confirmedHERE
Guardrails
Rules it won't bend.
01
Never blocks a call-off.
Failed PIN? It's still logged and flagged for review. No one gets turned away at 2 AM.
02
Emergencies go first.
Every call opens with an emergency option that goes straight to your on-call line.
03
Health reasons go to HR.
Supervisors see “Routed to HR.” They can't weigh what they can't read.
04
One shift, one winner.
The database locks the shift. Double-booking can't happen.
05
No resident data.
Homes by name and address. Nothing about the people who live there.
06
No app.
Any phone that can text works. That's the whole onboarding.
Agencies buy it. DSPs and supervisors use it. Residents are why it has to work.
Early access
Your next 2 AM call-off is already on the schedule.
We're onboarding a few agencies at a time. Get on the list and we'll run your first call-off with you.
Questions? hello@covernow.ai