Automated shift coverage

Shifts covered in minutes, not hours.

When a DSP can't make a shift, CoverNow answers the call, logs the call-off, and offers the open shift to your qualified staff by SMS, simultaneously, until the first qualifying yes wins.

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Built HIPAA-sensitive by default, with an audit trail on every action

Coverage Engine

02:14 AM · Sunrise Home

C
Tier C · Requested
12+ hrs out
00:00
B
Tier B · Escalated
4-12 hrs out
01:52
A
Tier A · Escalated
1-4 hrs out
03:18
A+
Tier A+ · Claimed
under 1 hr out
04:12

Filled in 4m 12sno supervisor call needed

The 2am call-off

A daily operational reality, not an edge case

Group homes staff at fixed minimums, 24 hours a day, 365 days a year. When coverage means a supervisor manually phoning down a list until someone answers, the agency pays for it three times over.

Overtime premiums

"Whoever picks up the phone first" is rarely the cheapest, most compliant option available.

Supervisor burnout

Supervisors get woken up repeatedly overnight to run a mechanical process by hand, every time.

Audit exposure

Manual processes leave inconsistent records - a hard thing to defend during a licensing review.

Built to reduce overtime spend

Every offer is ranked by overtime avoidance, distance, and cost, before it ever goes out.

Built to fill shifts fast

Parallel, simultaneous SMS outreach replaces sequential phone calls, minutes instead of hours.

Audit-ready by default

Every call-off, offer, response, and supervisor decision is timestamped automatically.

See it on your own roster

Talk to us about how call-offs and coverage work at your agency today, and what changes with CoverNow.

Book a demo